🙋‍♀️Frequently Asked Questions

Frequently Asked Questions for Bee Low Stock Alert & Forecast.

📨 How do instant (real-time) alerts work?

You receive an email or Slack notification as soon as an item’s inventory quantity becomes less than or equal to the stock threshold you set.

After you receive a notification for an item, you will not receive another notification for the same item until:

• The item’s stock goes above the threshold, or

• You edit the alert.

⏰ How do scheduled alerts work?

You choose the day and time when you want to receive notifications.

At the selected time, you receive an email or Slack notification that includes all low-stock items based on the stock thresholds you defined.

📦 After I get a notification, I don't want to repeat notifications for an item before I restock it. Is this possible?

Yes, absolutely.

• Instant alerts already work this way by default.

• For scheduled alerts, simply check the option: “Do not send the same items in the following reports until the item’s stock is higher than the threshold again” on the Create Alert → Frequency tab.

🗺️ Can I set different thresholds for different locations?

Yes. Merchbees fully supports location-based alerts.

You can create separate alerts for different locations and assign different stock thresholds to each one.

👕 Can I track the total inventory of each product?

Yes, you can.

While creating an alert:

1. Go to the Filter and Input Thresholds tab.

2. Click the Advanced Settings button.

3. Select Product Inventory from the Product or Variant-based Alert option.

🚚 I want to send notifications to each vendor for only their items. Is this possible?

Yes, it is possible.

While creating an alert:

1. Go to Filter and Input Thresholds.

2. Click Add Filter and select a vendor (all products of that vendor will be selected automatically).

3. Add the vendor’s email address on the Notification tab.

4. Create a separate alert for each vendor.

Optional:

• You can customize the email content for each vendor using the Customize Email option.

• You can also send emails from your email address for a more professional appearance.

📃 Can I get a CSV file for the low stock items?

Yes, you can.

There are two options:

1. Add a CSV attachment to the email while creating an alert.

2. Export low-stock items to Excel from the real-time low stock items report.

📮 Can I add multiple recipients for an alert?

Yes. You can add up to 20 recipients by default.

If you need more recipients, please contact us and we can increase the limit for you.

👨🏻‍🔧 Can I translate emails to my language or customize them?

Yes. 🚚 I want to send notifications to each vendor for only their items. Is this possible?With the Customize Email option, you can:

• Use the WYSIWYG editor, or

• Write your own HTML code to fully customize your emails.

📧 Can I send emails from my email address?

Yes. By using SMTP settings, you can send alert emails directly from your own email address.