# Frequently Asked Questions

### :incoming\_envelope: **How do instant (real-time) alerts work?**

You receive an email or Slack notification **as soon as** an item’s inventory quantity becomes **less than or equal to** the stock threshold you set.

After you receive a notification for an item, you will **not receive another notification for the same item** until:

* The item’s stock goes **above the threshold**, or
* You **edit the alert**.

### :alarm\_clock: **How do scheduled alerts work?**

You choose the **day and time** when you want to receive notifications.

At the selected time, you receive an email or Slack notification that includes **all low-stock items** based on the stock thresholds you defined.

### :package: **After I get a notification, I don't want to repeat notifications for an item before I restock it. Is this possible?**

Yes, absolutely.

* **Instant alerts** already work this way by default.
* For **scheduled alerts**, simply check the option:\
  \&#xNAN;**“Do not send the same items in the following reports until the item’s stock is higher than the threshold again”**\
  on the **Create Alert → Frequency** tab.

### :map: **Can I set different thresholds for different locations?**

Yes. Merchbees fully supports **location-based alerts**.

You can create separate alerts for different locations and assign **different stock thresholds** to each one.

### :shirt: **Can I track the total inventory of each product?**

Yes, you can.

While creating an alert:

1. Go to the **Filter and Input Thresholds** tab.
2. Click the **Advanced Settings** button.
3. Select **Product Inventory** from the **Product or Variant-based Alert** option.

### :truck: **I want to send notifications to each vendor for only their items. Is this possible?**

Yes, it is possible.

While creating an alert:

1. Go to **Filter and Input Thresholds**.
2. Click **Add Filter** and select a **vendor** (all products of that vendor will be selected automatically).
3. Add the vendor’s email address on the **Notification** tab.
4. Create a **separate alert for each vendor**.

Optional:

* You can **customize the email content** for each vendor using the **Customize Email** option.
* You can also [send emails from your email address](/merchbees-low-stock-alert/homepage/setting-up-smtp.md)  for a more professional appearance.

### :page\_with\_curl: **Can I get a CSV file for the low stock items?**

Yes, you can.

There are two options:

1. Add a **CSV attachment** to the email while creating an alert.
2. Export low-stock items to **Excel** from the **real-time low stock items report**.

### :postbox: **Can I add multiple recipients for an alert?**

Yes. You can add up to **20 recipients** by default.

If you need more recipients, please **contact us** and we can increase the limit for you.

### :man\_mechanic\_tone1: **Can I translate emails to my language or customize them?**

Yes. [🚚 I want to send notifications to each vendor for only their items. Is this possible?](https://app.gitbook.com/o/Ls4hy33bcb2U9nCshGk6/s/-M3Wtw7aUqA46JyrhttF/~/edit/~/changes/164/merchbees-low-stock-alert/homepage/frequently-asked-questions#i-want-to-send-notifications-to-each-vendor-for-only-their-items.-is-this-possible)With the **Customize Email** option, you can:

* Use the **WYSIWYG editor**, or
* Write your own **HTML code**\
  to fully customize your emails.

### :e-mail: **Can I send emails from my email address?**

Yes. By using [**SMTP settings**](/merchbees-low-stock-alert/homepage/setting-up-smtp.md), you can send alert emails directly from your own email address.


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